Effective Date: March 18, 2025

Pineridge Coach Works is committed to complying with the regulations governing business text messaging, including the 10DLC (10-Digit Long Code), TCPA (Telephone Consumer Protection Act), and CTIA (Cellular Telecommunications Industry Association) guidelines. This policy outlines our SMS messaging practices and your rights as a consumer.

1. SMS Privacy Policy

We respect your privacy and are committed to protecting your personal information. Our SMS communication policy includes:

  • Collection and use of mobile numbers solely for customer communication and service updates.
  • Assurance that your information is not sold or shared with third parties for marketing purposes.
  • Opt-in and opt-out processes that allow you to control your participation.
  • A link to our full Privacy Policy for further details: Privacy Policy.

2. SMS Terms & Conditions

By opting in to receive SMS messages from Pineridge Coach Works, you acknowledge and agree to the following:

  • Message frequency may vary based on service updates and reminders.
  • Standard message and data rates may apply.
  • You can cancel SMS notifications at any time by replying STOP.
  • To receive assistance, reply HELP to any message or contact us at (239) 596-3922.
  • Our messaging practices align with TCPA and CTIA regulations.

3. SMS Consent & Opt-In Process

When providing your phone number, you will have the option to consent to SMS notifications. The opt-in statement is as follows:

[ ] I agree to receive SMS messages from Pineridge Coach Works. Standard message and data rates may apply. To unsubscribe, reply STOP. For help, reply HELP.

Your consent status will be stored securely and can be retrieved upon request.

4. Form & Database Updates for Compliance

To ensure compliance, our website’s contact form and database are configured to:

  • Store user consent preferences.
  • Allow for easy export of opt-in records for regulatory audits.
  • Ensure proper functionality for subscribing and unsubscribing from SMS services.

5. Pre-Approved SMS Message Examples

We use SMS messages for customer service and appointment reminders. Examples include:

  • Customer Support Notification: “Hello [Customer’s Name], this is Pineridge Coach Works. One of our support staff will reach out shortly regarding your service inquiry. To opt-out, reply STOP. Msg & data rates may apply.”
  • Payment Reminder: “Hello [Customer’s Name], we noticed an issue with your recent payment. Please update your payment details to avoid service interruption. Contact us at (239) 596-3922. To opt-out, reply STOP. Msg & data rates may apply.”
  • Service Completion Notification: “Hello [Customer’s Name], your vehicle repair is now complete. Please contact us to schedule pickup. To opt-out, reply STOP. Msg & data rates may apply.”

6. Testing & Compliance Verification

To ensure compliance with 10DLC and TCPA regulations, we conduct the following verification steps: ✅ Confirm the opt-in checkbox appears correctly on forms. ✅ Verify that the opt-in preferences are saved in our database. ✅ Test SMS messages with a designated test number. ✅ Ensure the Privacy Policy link is available in relevant SMS communications.

For any questions or concerns regarding our SMS communication policy, please contact us:

Pineridge Coach Works
📍 5360 Jaeger Road, Naples, FL 34109
📧 office@prcw.com
📞 (239) 596-3922