Helpful Tips

What To Do In Case Of An Accident

Odds are nearly one in 10 that you or someone you know will be involved in an accident this year. While some accidents involve other cars and extensive damage, most are minor fenderbenders. Print this page and keep it in your glove compartment in case you get in an accident. This page includes the 11 steps to take if you are involved in an accident. Please drive safely.

1Turn off your vehicle's engine and leave it where it is if you feel it is safe to do so. If you feel threatened, or your car is in danger of being hit by another car, slowly drive to a place where you feel safe, such as the side of the road or a well-lit parking lot.

2 Keep calm.

3 Are you injured? Assess the amount of impact and judge to what degree you may be hurt. If you think you're injured, stay in your car and try to relax. Be honest if anyone asks how you are. Ask someone to call for help and let a professional assess your condition.

4 Assess your situation. When examining the possible damage to your vehicle, NEVER walk directly between the two cars - if one is hit again, you could be trapped between the two vehicles.

5 Provide medical help to others ONLY if you are trained to do so.

6 Call the police. Dial 9-1-1 first. If that doesn't work, dial 0 and ask for the police.

7 Don't say the accident was your fault, even if you believe it was. Be tactful and courteous, even if you're angry. Get the names, addresses and phone numbers of any witnesses. If you can't get their names, at least get their license plate numbers.

8 Exchange names, addresses, license numbers and insurance information with any other drivers involved in the accident.

9 Know where you want to get the damage to your vehicle repaired. You're more likely to get a good repair if you take your car to a shop that displays a logo for one of these associations: I-CAR. The Inter-Industry Conference on Collision Repairs offers the latest in technical training. If a facility is I-CAR Gold Class, then 80 percent of its technical staff is I-CAR trained.

Download this accident guide by clicking here

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  • In Case of an Accident, follow this link to find out your responsibilities in the event of a collision.
  • Your vehicle is the second largest investment you're likely to make. Preserve its value and your safety by having it repaired professionally.
  • Some insurance companies may want you to visit their drive-in claims center before having your vehicle repaired. You can do this, or you may leave your vehicle at your collision repair shop and ask that the insurance company inspect the vehicle there.
  • You are not required by law to obtain more than one estimate or appraisal.
  • You have the right to go to the repair shop of your choice. Your insurance company can recommend a shop if you are undecided.
  • Ask if the shop will be using genuine original equipment manufacturer (OEM) replacement parts.
  • Ask if the shop offers a written repair warranty.
  • Differences in repair estimates are common. A lower estimate may not include all necessary work. If you're not sure why one estimate is different from another you've received, ask the shop manager.
  • Choose a shop that has Uni-body repair equipment and certified (by I-CAR or ASE, for example) Technicians.
  • We have an outstanding reputation with all insurance companies, so let us help you negotiate your claim with the insurance company.